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Amr Dawod

Customer Experience Consultant

Quality Assurance Expert

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  • Skills
  • Resume
  • Services
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Amr Dawod
Amr Dawod
Amr Dawod

Customer Experience Consultant

Quality Assurance Expert

🚀 Free tutorial + PDF guide

Recent Posts

  • Brand Identity with Code
  • Data Center Infrastructure
  • Music Player Design
  • Data Analytics Dashboard
  • Creativity Is More Than

Recent Comments

  1. Ryan Adlard on Creativity Is More Than
  2. James Rodri on Music Player Design
  3. James Rodri on Data Center Infrastructure
  4. John Doe on Data Center Infrastructure
  5. Ryan Adlard on Brand Identity with Code

Archives

  • April 2020

Categories

  • Code
  • Design
  • Music
Hello, I’m Amr Dawod

Customer Experience & Service Design Consultant

7+

Years of
Experience

21

Completed
Projects

20M+

Impacted Customer

For over 7 years, I’ve helped Business owners, fast-growing teams and established companies turn customer service challenges into measurable business wins.

From quality improvement and customer retention to operational fixes that boost satisfaction, I focus on aligning people, processes, and customers to drive lasting results.

I’ve worked across industries like tech, e-commerce, and services—so I know how to spot root issues quickly and build practical solutions that stick.

“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf



🎯Ready to strengthen your service game?


Schedule Your Free Consultation

Skills

Client Communication & Relationship Management
Client Communication & Relationship Management
90%
Quality Assurance & Service Evaluation
Quality Assurance & Service Evaluation
95%
Problem Solving & Conflict Resolution
Problem Solving & Conflict Resolution
85%
Customer Success & Journey Mapping
Customer Success & Journey Mapping
75%
The Shift You’ll Notice When We Work Together
  • Clarity Where Others See Confusion
  • A Partner Who Truly Understands You
  • Stability in High-Pressure Moments
  • Precise, Impactful Action
  • Smooth Collaboration Across Any Environment
  • bring clarity through complexity
  • Smarter Decisions, Backed by Depth
Tool Stack
  • Salesforce
    85%
  • Interakt
    95%
  • Google suite
    80%
  • MS Suite
    75%
  • Calendly
    90%
  • Ai Tools
    75%

Resume

Experience
July 2025 - Present
Co-Founder & Head of Customer Excellence.

Feb 2024 - June 2025
Customer Experience Manager

Sep 2023 - Oct 2023
Quality & Customer Experience Lead

Jan 2023 - Mar 2023
Sr. Quality & Training Specialist

Sep 2021 - Dec 2022
Senior Quality Specialist

Sep 2020 - Aug 2021
BPO Quality Lead

Oct 2018 - Aug 2020
Jr Quality Assurance Specialist

Apr 2018–Sep 2018
Back Office Team Lead

Sep 2017 - Mar 2018
Back Office Executive

Testimonials

From teammates to leaders — their words

Passionate, team player & professional caliber Enjoyed working with Amr, really adding value from all aspects, and helped the whole organization to deliver an awesome customer experience.
Shehab Moustafa
Shehab Moustafa
Country Center of Excellence Director @ Moneyfellows
Calm and organized. Amr is simply that guy in the team who doesn't seek attention but rather does the work. He always made things easy no matter how tough the challenge was by coping with the changes, listening to what the management had to say, responding logically and respectfully, and even helping with suggestions that could ease the challenges. I wish you a successful and shiny career, Amr.
 Islam ElGharib
Islam ElGharib
Associate Director - Quality/COPC Compliance at ccc by STC
Amr possesses a remarkable combination of leadership skills and a deep understanding of quality management. He consistently demonstrates an unwavering commitment to ensuring that our team delivers top-notch results. Amr is not only a proficient leader but also a great team player. His ability to motivate and guide our team has been instrumental in our collective success. Amr is excellent at problem-solving and has a keen eye for detail, which greatly contributes to our projects' quality and efficiency. I highly recommend Amr for any role in quality management or leadership. He is not just a colleague but a mentor and an asset to any organization fortunate enough to have him on board.
Eslam Shehata
Eslam Shehata
Regional Content Operations Supervisor at Talabat
Very dedicated, knowledgeable, responsive, and passionate person.
Ahmed Farrag
Ahmed Farrag
Head of Customer and Partner Care at Talabat
Only one word comes to mind when I think of Amr: AWESOME. I worked with Amr at Homzmart, and he was a consummate professional at all times. His work ethic was impeccable, and he was always the first to offer help and support. Overall, Amr was a pleasure to work with.
Ahmed Mosaad
Ahmed Mosaad
L&D and Knowledge Management Manager at RANEEN
Amr is one of the people who you will find whenever you need any kind of support; he is one of the best people who I have worked with. Together we built a whole structure and process at the Homzmart call center team. Strongly recommended for a higher position than just senior, his experience is beyond it all.
Mohamed Nasr
Mohamed Nasr
Software QA Analyst at Yodawy
I have worked very closely with Mr. Amr, as he was a senior quality specialist on my team at Homzmart. He has excellent communication skills, and he is a very enthusiastic person to work with.
 Sherine Mahmoud
Sherine Mahmoud
Key Account Manager at Platinum Giveaways
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SERVICES

Product Development
5 Developers
Product Development

Team of developers to build a proprietary CRM system for enterprise and its strategic partners, optimizing sales process and increasing sales.

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Product Management
4 Developers
Product Management

Project management and teamwork, The new assembly process is being rolled out to other departments to realize further savings.

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Business Generation
3 Developers
Business Generation

Discover new clients, Partnership and product deals with key customers based on insights in product development phase.

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Project Coordinator
2 Developers
Project Coordinator

Will lead a team of up to 20 people as a project manager, building a trusting, respectful team in the process.

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Pricing

Amazing Pricing For Your Projects

per hour / 2 dev
$49
Order Now
  • Product roadmap discussion across functional teams.
  • Team of developers to build a proprietary CRM system.
  • Curate a business implementation project.
  • Extended Support 6 months.
per day / 4 dev
$159
Order Now
  • Product roadmap discussion across functional teams.
  • Team of developers to build a proprietary CRM system.
  • Curate a business implementation project.
  • Extended Support 6 months.

Perspectives

April 28, 2020 Brand Identity with Code
April 28, 2020 Data Center Infrastructure
April 28, 2020 Music Player Design
April 28, 2020 Data Analytics Dashboard
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CONTACT

[email protected]

Let's make your project brilliant!